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DutchFamily's avatar
DutchFamily
New member | Level 2
11 months ago

Family history for last 10 years is missing!

Hello, My first time here and first post. I've been using Dropbox since 2015 primarily as backup for our family picture. Regular I viewed the pictures with family members and friends. Last time was ...
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DutchFamily's avatar
DutchFamily
New member | Level 2

Thanks for the reply Mark!

The 'events' sections does not show any reference to the missing files. Only today i deleted 13 pictures. They're still there, but nothing related to our missing history.

 

I'm happy to purchase any plan provided i get gaurantee to restore my files..

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

Purchasing a plan now wont recover files if they were removed over 30 days ago. Plans only work on day they are purchased onwards. 

 

Does www.dropbox.com/events not show anything bar todays stuff? If so I'm afraid that means that the files were deleted at least 6 months ago which is usually how long that page stores data. 

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