Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[ejayamey]

I would appreciate any and all help! Thank you. You can reach out to me on this email.

[Nancy]

You're all set, @ejayamey! Please check your email address, whenever possible, and reply back to me.

[David0907]

Hi
i haven't used lately my dropbox account. I know the login and the password. However, i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently. 

All the help topics say to login and go to setting. However, we cannot login.

Can anyone help me please?

[Rich]

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@David0907 wrote:

... i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently.

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Without access to the email address, you won't be able to sign in. The only possibilities are if you already have another active device linked to the Dropbox account that can receive the code, or if you can gain access to the email address again.

• https://help.dropbox.com/account-access/lost-email-access

[Volquest1]

Good morning.  I set up a DropBox with my old company's e-mail address.  Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s).  Any suggestions here are appreciated!  

[Rich]

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@Volquest1 wrote:

I set up a DropBox with my old company's e-mail address.  Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s).

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If you've forgotten your password or are being sent a one-time security code, there won't be a way to access the account without access to the email address. Your best option is to contact your former company and see if they'll restore your email account, even if it's temporary.

• https://help.dropbox.com/account-access/lost-email-access

[Hendrik Vorster]

Hi 

my account is on a email address of my old employer, I can not get hold of the 6 sigh password sending to me to log into my old account, currently losing a lot of money monthly, the address is [personal information removed per the Community's Guidelines] I want to cancel the subscription, how do I get hold of somebody and not n robot to assist me, my bank cannot help me 

[Rich]

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@Hendrik Vorster  wrote:

my account is on a email address of my old employer, I can not get hold of the 6 sigh password sending to me to log into my old account

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Without access to the email address you won't be able to sign in to the account. Your best option if you need to sign in is to contact your old employer and see if they can give you access to the email, or at least forward you the security code when it arrives.

• https://help.dropbox.com/account-access/lost-email-access

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I want to cancel the subscription, how do I get hold of somebody and not n robot to assist me

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Lani109]

So, I have a dropbox that I cant get in too. I ended up making another account.I forgot all about it to be honest. The email attached to the account is no longer active also or atleast I cant get in it (removed per Community Guidelines)to retrieve my code to log into the dropbox,even though,I have the dropbox password.What do I need to do?

[Nancy]

Thanks for posting on the forum, @Lani109! 

I'd like you to clarify something for me first; do you happen to have any devices that are still linked to that Dropbox account (the one whose email address you can no longer access)? If you do, please check the Notifications section. The one-time code may be there. 

Let me know what you find.