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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
So, I have a dropbox that I cant get in too. I ended up making another account.I forgot all about it to be honest. The email attached to the account is no longer active also or atleast I cant get in it (removed per Community Guidelines)to retrieve my code to log into the dropbox,even though,I have the dropbox password.What do I need to do?
- Nancy
Dropbox Staff
Thanks for posting on the forum, Lani109!
I'd like you to clarify something for me first; do you happen to have any devices that are still linked to that Dropbox account (the one whose email address you can no longer access)? If you do, please check the Notifications section. The one-time code may be there.
Let me know what you find.
i am having the same issue with one of my account. I no longer have the acceso to the email box but i do have my password for dropbox, and beceause of the 6 digit code i can't acceses. Please yot help with this.
- Nancy
Hey ARCHIVOfis!
Out of curiosity, do you have any devices that are still linked to the same Dropbox account?
If yes, the one-time code should already be sent as a notification there.
Let me know what you find.
Hi Nancy, no, i don't have any other device to check. I tried to find that one-time code but couldn't get it.
- Jay
Hi Pardhivan, do you still have email to that inbox? Could you try adding no-reply@dropbox.com to your contacts list and try again?
how to add
- Hannah
Sorry, Pardhivan, but just to clarify, did you reach out to our support team about your issue?
What's the ticket number you received, please?
Thanks for u r sloving my issue my dropbox is back..
