Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[Jimi14]

My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access

[Rich]

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@Jimi14 wrote:
My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access

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It's unlikely that you'll be able to gain access to the account without access to your email address. Your best option would be to contact your email provider to see if they can reactivate your email address so you can receive the code.

• https://help.dropbox.com/account-access/lost-email-access

Otherwise you can try to contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

[Jimi14]

Hi thank you I will try log in issues and contact the team

[Jimi14]

Team have Been amazing but I need a be support ticket
I have no access to my emails so can not access my 6 digit code

[Hannah]

Hey @Jimi14, sorry to see you're having trouble.

To contact our support team, open a private browsing/incognito window, go to https://www.dropbox.com/support/sign-in-issues and submit your help request.

Once you have a ticket number, please send it to us here as well.

I hope this helps!

[Jimi14]

Hi Hannah I thought this was it
Do you mean as the bot ?

[Walter]

Hey @Jimi14 - sorry to jump in here, but I just wanted to mention that if you follow Hannah's steps to submit this form through an incognito window where you're not logged into any Dropbox account, you should be able to fill all the information surrounding your case and an email address we can currently reach you at.

Once this is done and you get a ticket in your email's inbox, you can share its number with us here so that we can look it up in our system too, if needed.

Keep us posted with any updates!

[Himanshu Patil]

I am Himanshu, a user of your Dropbox service 

I have my ID- [removed per the Community's Guidelines]  and password. While login in it sends

a 6 digit code but this email id no longer exists and i cant enter that code because i am not receiving it.

Kindly help me recover my data and help me with this issue.

Regards 

Himanshu Patil

[Walter]

Hi there @Himanshu Patil - sorry to hear you're having issues with this.

Are you perhaps able to re-create the email address to regain access to your Dropbox account?

Let us know and we'll take it from there. 

[Himanshu Patil]

Hello Walter

I tried recreating same email address, but was not possible.

Is there any other way?.

I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.

Kindly help.

Himanshu