We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Himanshu Patil - sorry to hear you're having issues with this.

 

Are you perhaps able to re-create the email address to regain access to your Dropbox account?

 

Let us know and we'll take it from there. 

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3
2 years ago

Hello Walter

 

I tried recreating same email address, but was not possible.

Is there any other way?.

I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.

Kindly help.

 

Himanshu

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?

     

    If not, please follow these steps to log a ticket with our support team instead: 

     

    Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

    Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

    You will then receive a confirmation email that will have a ticket number. 

     

    Send me your ticket number here.

    • Himanshu Patil's avatar
      Himanshu Patil
      Explorer | Level 3
      2 years ago

      Hello Nancy! Nancy 

      I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

      I have logged ticket as you instructed Ticket no #22896796.

      Kindly help me with this issue.

       

      Himanshu 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for  the ticket ID Himanshu Patil 

         

        I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!