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Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
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  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Himanshu Patil's avatar
Himanshu Patil
Explorer | Level 3

 

I am Himanshu, a user of your Dropbox service 

I have my ID- [removed per the Community's Guidelines]  and password. While login in it sends

a 6 digit code but this email id no longer exists and i cant enter that code because i am not receiving it.

Kindly help me recover my data and help me with this issue.

Regards 

 

Himanshu Patil

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Himanshu Patil - sorry to hear you're having issues with this.

 

Are you perhaps able to re-create the email address to regain access to your Dropbox account?

 

Let us know and we'll take it from there. 

  • Himanshu Patil's avatar
    Himanshu Patil
    Explorer | Level 3
    2 years ago

    Hello Walter

     

    I tried recreating same email address, but was not possible.

    Is there any other way?.

    I have been using this ID for years but due to this 6-digit code upgrade I am facing issue.

    Kindly help.

     

    Himanshu

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Himanshu! Can you check my post here, and let me know if the suggestion helps?

       

      If not, please follow these steps to log a ticket with our support team instead: 

       

      Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

      Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

      Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

      You will then receive a confirmation email that will have a ticket number. 

       

      Send me your ticket number here.

      • Himanshu Patil's avatar
        Himanshu Patil
        Explorer | Level 3
        2 years ago

        Hello Nancy! Nancy 

        I checked your post but I do not have any device linked to that account, so this doesn't solve my issue.

        I have logged ticket as you instructed Ticket no #22896796.

        Kindly help me with this issue.

         

        Himanshu 

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