Security and Permissions
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I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
Hi
This is happening to me too.
I have the email and password and it still wants to send a 6 digit code to the email I no longer have access to. I would like to actually retrieve the photos from this account.
How can I do this please?
Its almost certain you will not be able to I'm afraid: https://help.dropbox.com/account-access/lost-email-access
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
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Hi @daynolism, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.
We also can't send the code to a different email address, I'm afraid.
Do you have any old, connected devices that would help you see the files in the account and download them?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @mairiclaire76, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.
We also can't send the code to a different email address, I'm afraid.
Do you have any old, connected devices that would help you see the files in the account and download them?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
The email provider has closed down now so they no longer exist it was the old fsmail. They closed the whole service years ago.
I know the password though for drop box that was used with that email.
There is no old devices as all phone and laptop are new with current gmail address.
Is there any way I can get into this?. That all my daughters photos and videos gone other wise from when she was little.
Can the security be removed?
Hi @mairiclaire76, can I send you an email, in order for us to have a closer look into this?
I can't promise you that we will be able to do something about this, but it's worth a try.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @LPH, sorry to hear you're having issues with this.
I've merged your post into a similar discussion, so feel free to have a look and let us know if you have any follow up questions.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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