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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey LPH, sorry to hear you're having issues with this.

 

I've merged your post into a similar discussion, so feel free to have a look and let us know if you have any follow up questions. 

 

Thanks!

LPH's avatar
LPH
Explorer | Level 3
2 years ago
Hello Walter,

Thanks for reaching out. Sadly this solution isn't ideal. Is it possible to receive a verification code via my phone number or to a new mail address? I still remember my login data for the account and am able to login. The only problem is the 6 digit code. But since I don't have access to the old mail address the only option is to receive the code otherwise.
I hope you can help me out with this matter. Thanks in advance.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey LPH, can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?

    • LPH's avatar
      LPH
      Explorer | Level 3
      2 years ago
      Hello Hannah,
      yes you can. That would be much appreciated. Thanks in advance 🙂
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi LPH, I just sent you an email, I'll see you there!

    • Evan_S's avatar
      Evan_S
      Explorer | Level 3
      2 years ago
      Hi -

      Could you please also send an email to my account associated with this?
      Same situation - left school district and can’t access a decade of work bc I can’t get the code from the inactive email
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Evan_S, sorry to hear about this.

         

        Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? 

         

        If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on the Community. 

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