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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Hi
This is happening to me too.
I have the email and password and it still wants to send a 6 digit code to the email I no longer have access to. I would like to actually retrieve the photos from this account.
How can I do this please?
- Megan
Dropbox Staff
Hi mairiclaire76, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.
We also can't send the code to a different email address, I'm afraid.
Do you have any old, connected devices that would help you see the files in the account and download them?
Keep me posted!
The email provider has closed down now so they no longer exist it was the old fsmail. They closed the whole service years ago.
I know the password though for drop box that was used with that email.
There is no old devices as all phone and laptop are new with current gmail address.
Is there any way I can get into this?. That all my daughters photos and videos gone other wise from when she was little.
Can the security be removed?
- Megan
Hi mairiclaire76, can I send you an email, in order for us to have a closer look into this?
I can't promise you that we will be able to do something about this, but it's worth a try.
