Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[Hannah]

Hey @Agent V, unfortunately, without access to the email address associated with the account, there's not much we can do to help you regain access to the account.

Can you take a look at this article, to see if you can find any helpful info?

[Agent V]

I've been through the steps in the article.  I was able to come up with the password on the account, now it sends a code to verify to the non working email.  So I assume that there must be a way to cancel the account and make sure it never renews?  

Thanks!!

[Hannah]

Thanks for your reply, @Agent V.

If you wish to cancel the subscription, we can help with that.

Can we send you an email?

[williana]

Hi, previously I have no problem login into my drobox account. However, nowadays it kept prompted me a verification code sent to a number that does not belong to me. How can I remove this verification code to access the folder? I am the admin console.

[Megan]

Hi @williana, thanks for posting here, I hope you're doing well! 

This case might need some account-specific info, in order for us to proceed. Can I reach out to you via email, in order for us to have a closer look?

Let me know!

[Agent V]

It seems like the only option I have at this point since the security model is short sighted enough no to allow any sort of recovery solution, now I will have to lose all of the information I have stored there.  My email is [removed per the Dropbox Community Guidelines] This is allow me to cancel and obtain a refund for the subscription which just renewed?  

[Hannah]

Let's see, I just sent you an email, to see if we can figure out the access issue and we'll go from there.

Make sure to get back to me, when you have a chance.

[NicoleK1]

I have received notification that a 6 digit code has been sent, but I am not receiving anything. I have tried multiple times with two different accounts and nothing is being received. I cannot access my Dropbox account as a result and have been trying for almost 3 hours.

[Megan]

Hi @NicoleK1, how are you today?

Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account?

Let me know more! 

[NicoleK1]

Hi Megan,

I have tried both of those options (added no-reply@dropbox.com as a contact and checked my junk/span folder) and neither have worked. I have been sent the 6 digit code in the past (about a week or so ago), but have tried today with two separate Dropbox accounts (emails) and I have not received any notification for either accounts. Note, I tried resending multiple times and accessing through different browsers for the past 3.5 hours.