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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

NicoleK1's avatar
NicoleK1
New member | Level 2
2 years ago

I have received notification that a 6 digit code has been sent, but I am not receiving anything. I have tried multiple times with two different accounts and nothing is being received. I cannot access my Dropbox account as a result and have been trying for almost 3 hours.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi NicoleK1, how are you today?

     

    Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account?

     

    Let me know more! 

    • NicoleK1's avatar
      NicoleK1
      New member | Level 2
      2 years ago

      Hi Megan,

      I have tried both of those options (added no-reply@dropbox.com as a contact and checked my junk/span folder) and neither have worked. I have been sent the 6 digit code in the past (about a week or so ago), but have tried today with two separate Dropbox accounts (emails) and I have not received any notification for either accounts. Note, I tried resending multiple times and accessing through different browsers for the past 3.5 hours.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi NicoleK1, thanks for clarifying! 

         

        In this case, can I send you an email, in order for us to have a closer look into this? 

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