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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Account Security
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Agent V's avatar
Agent V
Explorer | Level 4

I've been through the steps in the article.  I was able to come up with the password on the account, now it sends a code to verify to the non working email.  So I assume that there must be a way to cancel the account and make sure it never renews?  

 

Thanks!!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for your reply, Agent V.

 

If you wish to cancel the subscription, we can help with that.

 

Can we send you an email?

  • Agent V's avatar
    Agent V
    Explorer | Level 4
    2 years ago

    It seems like the only option I have at this point since the security model is short sighted enough no to allow any sort of recovery solution, now I will have to lose all of the information I have stored there.  My email is [removed per the Dropbox Community Guidelines] This is allow me to cancel and obtain a refund for the subscription which just renewed?  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Let's see, I just sent you an email, to see if we can figure out the access issue and we'll go from there.

       

      Make sure to get back to me, when you have a chance.

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