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Forum Discussion
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
New update of dropbox is very bad because in login dropbox required email security 6-digit code. But my email is inactive in longer time I don't receive code I have only email or password
Please reply me and help me to open my dropbox account. In this account my personal data and personal information
Please reply me and help me to open my dropbox account. In this account my personal data and personal information
- Login dropbox required email security 6-digit code but my email is inactive please help me to open my dropbox account without security code
- Walter
Dropbox Staff
Hey Amitkumar1, I can see that my colleague Megan has already sent you an email to the email address that's connected to your profile here, on our Community about this issue.
Have you had the chance to check it out by the way? If you can't find it in your inbox, you can also check your email's spam/junk folder to see if it ended up there somehow.
- Not working
- Nancy
Amitkumar1, can you clarify what’s not working exactly? Are you unable to see the email Megan sent you to this email address?
mairiclaire76, can you please send me your ticket number to have a look, as well?
- In starting dropbox required only email or password and I put inactive email. But after new update dropbox my account is blocked because I not login dropbox without security code.
Please help me - How to open dropbox without two step verification code
- Megan
Hi Amitkumar1, keep in mind that I opened up a ticket for you. I reached out to your Community-linked email address.
Have you tried accessing it?
