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Trey3's avatar
Trey3
Explorer | Level 3
2 years ago

Account inactive for years but still received 6-digit code when I tried to sign in

Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey Trey3, thanks for reaching out about this.

     

    So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?

     

    In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?

     

    Let me know.

kwatkins08's avatar
kwatkins08
Explorer | Level 3

Please "log a ticket" for me and send it  to the email address that’s linked to my forum profile!   It is an active email and I have access to it. 

 

Thanks,  Kathy

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Kathy! I just logged a ticket for you. Please reply back to it, when possible, and we’ll look into this.

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