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Mathewme's avatar
Mathewme
New member | Level 2
3 months ago

Accidentally deleted my gmail account and now I am not able to login without access code sent

I am reaching out to seek your assistance with an urgent issue concerning my Dropbox account. During the COVID-19 pandemic, my son accidentally deleted my Dropbox account. At that time, I was unaware...
Account Access
Security
Mathewme's avatar
Mathewme
New member | Level 2

Thank you for the information. Since I’m being prompted for a 6-digit code, it does seem that the gmail account is still active.

Yes, it would be helpful if you could reach out via email to look into this further. Please use the email address  [removed per the Community's Guidelines] associated with my profile here on the Community.

Thanks for your assistance!

Mathewme's avatar
Mathewme
New member | Level 2
3 months ago

Thank you for the information. Since I’m being prompted for a 6-digit code, it does seem that the account (gmail) is still active.

Yes, it would be helpful if you could reach out via email to look into this further. Please use the email address [removed per the Community's Guidelines] associated with my profile here on the Community.

Thanks for your assistance!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the quick response, Mathew.

     

    I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there. 

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