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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
Account Security
Security
Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User

We are having tons of issues with accounts in Dropbox.

 

- 6 digit code not arriving

- 2FA text codes not sent

- unable to get support because we cannot log in (we need to login into dropbox business in order to get chat support, but because we don't get the email codes, support is not avail).

 

from time to time we have these issues and Dropbox support says this is because some of our accounts use aliases, but this is not true because in the end, they adjust some configuration on their end and the 6-digit codes arrive.

 

but now I'm experiencing the 6-digit code not arriving for aliases and emails.

this is really annoying and have a lot of impact on our end users

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Alex2222, in our ticket you mentioned that the issue was resolved, is everything okay now?

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