We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
Account Security
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Alexis G.1, sorry to see you're still having issues.

 

Since this has to do with other accounts, each account holder will need to reach out to our support team.

 

I understand they cannot login to their account, however, what they can do, is open a private browsing/incognito window, go to this page, scroll down a bit and click on "can't sign in?".

 

That way, they'll each be able to submit their own help request to our support team directly.

Alex2222's avatar
Alex2222
Explorer | Level 4
2 years ago

thanks.

 

I don't see the can't sign in option

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!