We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
Account Security
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Alexis G.1, thanks for bringing this to our attention.

 

Are you able to login to your account using the emergency backup codes?

 

This will help me to assist further!

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    2 years ago

    I have the emergency backup codes but I don't know how to use them.

     

    During the login process, when we provide email and password, we then get the message indicating the two step verification text cannot be sent

    • rlcb's avatar
      rlcb
      Explorer | Level 3
      2 years ago

      I want to access my dropbox account, user and pwd is accepted at login and I request codes to be sent to associated email. For some reason I can't get the codes; the email account is correct, don't have the message in spam, it's not being received at all.  I am sending this message from another dropbox account I manage. I checked sending codes with this account and it works perfect. Help please!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi rlcb, I hope you're doing well!

         

        Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way? 

         

        Also Alexis G.1, can I send you an email in order for us to have a closer look into this? 

         

        Let me know!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!