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Forum Discussion
you cannot make this purchase
I have been paid for my account earlier as Apple subscription. Now this payment method is inconvenient for me, and when I try to pay with a card, it writes to me "you cannot make this purchase" ( i have russian interfase so it looks " вы не можете сделать эту покупку"). How i can pay by card in this case.
- Nancy
Dropbox Staff
Hi Maria Timonova! Thanks for posting on the Community.
Just to clarify, are you currently on a paid subscription via iTunes or has your Dropbox account been downgraded in the meantime and you’d like to pay directly via www.dropbox.com? What’s the plan you see on this page?
Let me know, and we’ll take it from there.
I have been paid with on a paid subscription via iTunes for some time.
Now this payment method is not available to me. Subscription has ended. And I can't pay. I see all the plans for the card payment, but when I enter the details, it tells me that this payment method is not available to me.
- Hannah
Hey Maria Timonova, what kind of plan is your account currently on?
Has it been downgraded back to the Basic free version?
You can check that here.
