Upgraded my account to 2000GB via Ideal not working

[Mitchvdd]

A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remains unupgraded.

I have tried to follow the steps by asking the bot questions and trying to as questions by following the billing help options, but none of them seemed to be able to help with any Ideal related questions.

[Nancy]

Hey @David Hurdle. From what I can see in our system, you’ve successfully submitted a ticket with our support team, so they’ll be looking into your request. I’ve also left them a note, so that they know you’ve reached out to us here.

[David Hurdle]

THanks Nancy!

[David Hurdle · Accepted solution]

Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.