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Mitchvdd's avatar
Mitchvdd
New member | Level 2
2 years ago

Upgraded my account to 2000GB via Ideal not working

A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remain...
Payments and billing
  • David Hurdle's avatar
    David Hurdle
    5 months ago

    Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey David Hurdle. From what I can see in our system, you’ve successfully submitted a ticket with our support team, so they’ll be looking into your request. I’ve also left them a note, so that they know you’ve reached out to us here.

David Hurdle's avatar
David Hurdle
New member | Level 2
5 months ago

THanks Nancy!

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