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Mitchvdd's avatar
Mitchvdd
New member | Level 2
2 years ago

Upgraded my account to 2000GB via Ideal not working

A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remains unupgraded.

I have tried to follow the steps by asking the bot questions and trying to as questions by following the billing help options, but none of them seemed to be able to help with any Ideal related questions.

Payments and billing
  • David Hurdle's avatar
    David Hurdle
    5 months ago

    Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Mitchvdd, thanks for bringing this to our attention.

     

    Did you upgrade via the Dropbox site directly, or via the mobile app?

     

    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

     

    This will help me to assist further!

    • Mitchvdd's avatar
      Mitchvdd
      New member | Level 2
      2 years ago

      Thanks so far. I have upgrated via the dropbox site directly, and I have been charged bij dropbox. If necessary, I can also send the bank account number from which I got charged.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, do you see the payment on your account here? Are you certain you were signed into the correct account when upgrading the plan?

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