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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Anouk1! Welcome to our forum. 

     

    Were you logged in to this Dropbox account, when you upgraded via www.dropbox.com? If yes, did you see any errors at all during the process?

     

    Finally, if you check your bank statement, do you see a completed transaction for Dropbox, or is it perhaps in pending state still? 

     

    Let me know what you find.

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