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Forum Discussion

npp26's avatar
npp26
Helpful | Level 5
6 months ago

Unrecognized charges & how to cancel these?

I need help. Someone managed to get my credit card info and is using it to pay for their dropbox account. I physically cannot find a single way to cancel it and have now been paying it for four month...
Billing
cancellations
Payments
  • Megan's avatar
    Megan
    6 months ago

    Hey there, npp26, sorry to hear about that! 

     

    I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else. 

     

    Thanks! 

Todd54's avatar
Todd54
New member | Level 2
5 months ago
So I have almost a dozen fraudulent charges on my bank account and I keep going on circles trying to reach someone. Can anyone offer a contact email or phone number?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    You need to contact your bank - somebody has stolen your card details and so they need to stop it and change it. If they are doing it here, they'll do it elsewhere. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Sorry to hear that, Todd54.

     

    I moved your post to a thread with some info on how to contact our support team, so make sure to check that out as well.

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