Unable to upgrade to Professional plan.

[anonymous]

I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email dropbox support for a such a simple yet frustrating user experience error ? 

I just need to upgrade so I can start backing up my files

[Megan]

Hi @anonymous, welcome to our Community! 

Have you tried to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps?

If this doesn't work, then I'd be more than happy to send you an email, in order for us to have a closer look into this.

Let me know more!

[MCKgroup]

Yes, Megan.

I got the same issues, I tried many browsers, Chrome, Edge, Firefox..., incognito mode of these browsers  as well.. but it shows the same, "Couldn't start trial due to technical error".

Looks like your system contains lots of errors comparing to Docusign.

[anonymous]

Hi Megan, 

Great to hear from support after 2 weeks 🙂

I have tried all above including different computer and physical locations. Issue still occurring.

Can you please help ?

[Jay]

Hi everyone, could you let us know what country you're currently based when attempting to upgrade?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[MCKgroup]

hi everyone,

I  tried many methods, many internet providers, and not work.

But I thought I found a solutions.

If going with trial plan, I should choose billed per month (instead of per year - can change later), no VAT/ GST.

Hope it helps.

[Megan]

Thanks for sharing this with everyone here on the thread to see @MCKgroup!

I appreciate it, and if this doesn't work, I'm always here to help.