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Forum Discussion

anonymous's avatar
anonymous
2 years ago

Unable to upgrade to Professional plan.

I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email...
Billing
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi anonymous, welcome to our Community! 

 

Have you tried to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps?

 

If this doesn't work, then I'd be more than happy to send you an email, in order for us to have a closer look into this.

 

Let me know more!

  • MCKgroup's avatar
    MCKgroup
    Explorer | Level 4
    2 years ago

    Yes, Megan.

     

    I got the same issues, I tried many browsers, Chrome, Edge, Firefox..., incognito mode of these browsers  as well.. but it shows the same, "Couldn't start trial due to technical error".

     

    Looks like your system contains lots of errors comparing to Docusign.

  • anonymous's avatar
    anonymous
    2 years ago

    Hi Megan, 

     

    Great to hear from support after 2 weeks 🙂

     

    I have tried all above including different computer and physical locations. Issue still occurring.

     

    Can you please help ?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi everyone, could you let us know what country you're currently based when attempting to upgrade?

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • MCKgroup's avatar
        MCKgroup
        Explorer | Level 4
        2 years ago

        hi everyone,

         

        I  tried many methods, many internet providers, and not work.

        But I thought I found a solutions.

         

        If going with trial plan, I should choose billed per month (instead of per year - can change later), no VAT/ GST.

         

        Hope it helps.

         

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