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anonymous's avatar
anonymous
2 years ago

Unable to upgrade to Professional plan.

I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email...
Billing
Payments
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upgrades
anonymous's avatar
anonymous

Hi Megan, 

 

Great to hear from support after 2 weeks 🙂

 

I have tried all above including different computer and physical locations. Issue still occurring.

 

Can you please help ?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi everyone, could you let us know what country you're currently based when attempting to upgrade?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • MCKgroup's avatar
    MCKgroup
    Explorer | Level 4
    12 months ago

    hi everyone,

     

    I  tried many methods, many internet providers, and not work.

    But I thought I found a solutions.

     

    If going with trial plan, I should choose billed per month (instead of per year - can change later), no VAT/ GST.

     

    Hope it helps.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for sharing this with everyone here on the thread to see MCKgroup!

       

      I appreciate it, and if this doesn't work, I'm always here to help.

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