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Forum Discussion

anonymous's avatar
anonymous
2 years ago

Unable to upgrade to Professional plan.

I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email...
Billing
Payments
Plans
upgrades
anonymous's avatar
anonymous

Hi Megan, 

 

Great to hear from support after 2 weeks 🙂

 

I have tried all above including different computer and physical locations. Issue still occurring.

 

Can you please help ?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi everyone, could you let us know what country you're currently based when attempting to upgrade?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • MCKgroup's avatar
    MCKgroup
    Explorer | Level 4
    2 years ago

    hi everyone,

     

    I  tried many methods, many internet providers, and not work.

    But I thought I found a solutions.

     

    If going with trial plan, I should choose billed per month (instead of per year - can change later), no VAT/ GST.

     

    Hope it helps.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for sharing this with everyone here on the thread to see MCKgroup!

       

      I appreciate it, and if this doesn't work, I'm always here to help.

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