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Forum Discussion

anonymous's avatar
anonymous
2 years ago

Unable to upgrade to Professional plan.

I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email...
Billing
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi anonymous, welcome to our Community! 

 

Have you tried to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps?

 

If this doesn't work, then I'd be more than happy to send you an email, in order for us to have a closer look into this.

 

Let me know more!

anonymous's avatar
anonymous
2 years ago

Hi Megan, 

 

Great to hear from support after 2 weeks 🙂

 

I have tried all above including different computer and physical locations. Issue still occurring.

 

Can you please help ?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi everyone, could you let us know what country you're currently based when attempting to upgrade?

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • MCKgroup's avatar
      MCKgroup
      Explorer | Level 4
      2 years ago

      hi everyone,

       

      I  tried many methods, many internet providers, and not work.

      But I thought I found a solutions.

       

      If going with trial plan, I should choose billed per month (instead of per year - can change later), no VAT/ GST.

       

      Hope it helps.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for sharing this with everyone here on the thread to see MCKgroup!

         

        I appreciate it, and if this doesn't work, I'm always here to help.

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