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Forum Discussion

Renix's avatar
Renix
Explorer | Level 3
3 years ago

Referral status ineligible

Hi!!! I have referred my 2 friend's but the referral bonus is not credited: in my DB setting page, I see "ineligible". They have installed DB app on their PC, after the registration. Thanks in advanc...
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mictenu's avatar
mictenu
New member | Level 2
2 years ago

Hi all, I have referral a friend, she download and install DropBox on her PC but I don't receive extra space and the status of my friend is "Ineligible".

Why?


Thank you

 

  • baip's avatar
    baip
    Explorer | Level 4
    2 years ago

    I invited a co-worker and everything was installed and looked ok but then I found that my invitation was marked invalid.  Why did that happen?

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Are they using the same machine as you (or possibly same network)? If so that could trigger the abuse filters 

      • baip's avatar
        baip
        Explorer | Level 4
        2 years ago

        It's not the same machine.  I'm not sure what you mean by the same network. Our email addresses are in the same domain removed 

  • a_agarwal's avatar
    a_agarwal
    Explorer | Level 3
    2 years ago

    I activated my Lenovo deal that gives me 100 GB for a year. After activating that deal, I received an email from Dropbox saying that the storage has been added for six months. But when I saw my profile page, it shows I still have only 2.5 GB storage available (the additional 0.5 for downloading the app). Where's the rest of it, and why is it for a shorter duration?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi mictenu & a_agarwal , happy Monday! 

     

    I'd be happy to look into your referral status, and see what could be happening there. Can I send you an email, in order for us to have a closer look into this? 

     

    Keep me posted! 

    • a_agarwal's avatar
      a_agarwal
      Explorer | Level 3
      2 years ago

      Hi Megan, yes please!

  • raynokenny's avatar
    raynokenny
    New member | Level 2
    2 years ago

    Why I cannot get referral as I refer a new friend? The status was ineligible. Please advise.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi raynokenny, happy Tuesday! 

       

      In order to be able to look into this referral status, I'd need account-specific info on my end. Can I send you an email, in order for us to have a closer look into this?

       

      Let me know more!

      • raynokenny's avatar
        raynokenny
        New member | Level 2
        2 years ago

         Hi megan,

         

        Yes, please!

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