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Forum Discussion

Renix's avatar
Renix
Explorer | Level 3
3 years ago

Referral status ineligible

Hi!!! I have referred my 2 friend's but the referral bonus is not credited: in my DB setting page, I see "ineligible". They have installed DB app on their PC, after the registration. Thanks in advance!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    That usually happens if its installed on a PC that already has Dropbox installed or its a shared network and so all from one IP

  • mictenu's avatar
    mictenu
    New member | Level 2

    Hi all, I have referral a friend, she download and install DropBox on her PC but I don't receive extra space and the status of my friend is "Ineligible".

    Why?


    Thank you

     

    • baip's avatar
      baip
      Explorer | Level 4

      I invited a co-worker and everything was installed and looked ok but then I found that my invitation was marked invalid.  Why did that happen?

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Are they using the same machine as you (or possibly same network)? If so that could trigger the abuse filters 

    • a_agarwal's avatar
      a_agarwal
      Explorer | Level 3

      I activated my Lenovo deal that gives me 100 GB for a year. After activating that deal, I received an email from Dropbox saying that the storage has been added for six months. But when I saw my profile page, it shows I still have only 2.5 GB storage available (the additional 0.5 for downloading the app). Where's the rest of it, and why is it for a shorter duration?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi mictenua_agarwal , happy Monday! 

       

      I'd be happy to look into your referral status, and see what could be happening there. Can I send you an email, in order for us to have a closer look into this? 

       

      Keep me posted! 

  • GaLdRagon's avatar
    GaLdRagon
    New member | Level 2

    Hi, I sent a friend a referral invitation and he installed Dropbox on his desktop computer (not mobile) and started using it, but for some reason Im still seeing an "Ineligible Referral" notice in my account.
    What can I do?

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi GaLdRagon, let's jump right into this! 

       

      In order for us to get to the bottom of this, I'd need some account-specific info on my end. Therefore, I think it's wiser to send you a message. 

       

      Would that be okay? 

       

      Keep me posted! 

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