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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Sabina shilekani, thanks for bringing this to our attention.

     

    Did you upgrade via the Dropbox site itself, or via the mobile app?

     

    According to your card statement, were you charged by Dropbox, iTunes or Google Play?

     

    This will help me to assist further!

    • Sabina shilekani 's avatar
      Sabina shilekani
      Explorer | Level 4
      2 years ago
      Hi Jay,

      Thank you for your reply!

      I upgraded through the app and I was charged by APPLE.COM/BILL.

      Thanks!
      // Sabina
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, could you try these steps to restore your purchases to your account?

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