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Forum Discussion
Offered Dropbox Basic Extra Plan $1.99 month but can't find plan
I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder. They weren't able to help and said I needed to log a ticket to get a specialist to look into this.
Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?
Hi @JKell11,
Kindly check this link. If you are still eligible for this plan, you will find your offer there :
I am very happy about that! Dropbox finally offers smaller plans.
I just got offered a "Dropbox Basic Extra"-Plan for 1,99€/month for 50GB.
..., but it looks like it was 100GB half a year ago 😞
In my opinion 100GB would suit the price better than 50GB, as it is more competitive with "the great G."
(Who offer 100GB 1,99€/month and 200GB 2,99€/month as a small Service AND with discounts on yearly payments.)I also just got the Basic Extra plan for $2.49 CAD for 50GB. Totally agree: offer the 100GB for that and I'd go for it. Happy with my 100GB with Brand G, anyway.
I don't care if it is 50, 100 or 200 GB but such a plan would suit my needs! can anyone tell me how to subscribe? I cannot find it, but I also had once a popup (unfortunately didn't screenshot it).
- Walter
Dropbox Staff
Hey syncer, sorry to jump in here, but I just wanted to mention that if this is a valid promotion coming from us indeed, as a first step, could you please double check your email box and spam folders?
All of our promotional and tip emails originate from http://docsend.com, http://dropboxmail.com, http://em-s.dropbox.com, http://em.dropbox.com , or http://dropboxteam.com. You can type them on your search bar' and let us know if you can locate it.
Let us know what you find!
I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra
However the message I get is:
You aren't eligible for this plan. Try another plan or contact support.
What do I do now?
I came here to look for a plan like this. Where can I find an offer for that, please? I don't need 2000 gigs of space, nor to be paying the same as for Netflix just to have lots of space I won't use...
- Mark
Super User II
If its available to you it will be at the link shown above
- Hi, i have the same problem. I made a screenshot of the offer, so I could fill it in when I was at home. Now I can’t find it anymore.
I too am getting offered the Basic Extra plan while logged into the website. I tried to locate details of the plan but cant find any specifics. Has anyone seen details - devices, storage, users, platforms etc. I've been DBX for many years now. I tried to get details via Chat and when the "attendant" was about to provide details the chat session got disconnected, they had not heard of the plan.
Hi,
I have read this thread about not finding the offered Basic Extra Plan anymore and have the same problem.
Can anyone help me to get to this offer somehow again? I don't care if it is 50, 100 or 200 GB but a plan for ~24 Euro or dollar would suit my needs, especially when I am travelling and camera upload is active.
thanks
J.K.
