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Forum Discussion
Offered Dropbox Basic Extra Plan $1.99 month but can't find plan
I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear....
Hi @JKell11,
Kindly check this link. If you are still eligible for this plan, you will find your offer there :
I've checked my email and found one offering signup to the plan - the email is from May. The link takes me to https://www.dropbox.com/buy/basic-extra
However the message I get is:
You aren't eligible for this plan. Try another plan or contact support.
What do I do now?
Megan
Dropbox Staff
Dropbox StaffHi syncer, happy Monday!
Keep in mind that we are checking internally for a solution and will get back to you as soon as possible.
Thanks!
Hi Megan - Happy Mon to you as well!
It looks like the issue has been fixed as I was able to sign up using the link I provided above, today.
Appreciate your efforts in getting this resolved for me!
- Sam DBX
Community Manager
Happy to see that this is resolved!
If anyone is experiencing the same problem, know that we've spotted some minor issues when users ''dismiss the promotion''.
Please reach out to us or contact support so we can assist.
Thanks!
