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Forum Discussion

syncer's avatar
syncer
Explorer | Level 4
2 years ago

Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear....
Plans
upgrades
mbkitmgr's avatar
mbkitmgr
Explorer | Level 3
12 months ago

I too am getting offered the Basic Extra plan while logged into the website.  I tried to locate details of the plan but cant find any specifics.  Has anyone seen details - devices, storage, users, platforms etc.  I've been DBX for many years now. I tried to get details via Chat and when the "attendant" was about to provide details the chat session got disconnected, they had not heard of the plan.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi mbkitmgr, I hope you're doing well! 

     

    I'd be happy to do some digging with you, but I'd rather use an email for that due to the nature of the account-specific issue. 

     

    Would it be okay for me to reach out via email? 

     

    Let me know! 

    • mbkitmgr's avatar
      mbkitmgr
      Explorer | Level 3
      12 months ago

      Yes, please.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the screenshot too, mbkitmgr.

         

        I just sent you an email, so we will continue there.

         

        Cheers!

    • mliu's avatar
      mliu
      New member | Level 2
      12 months ago

      Hi there,


      I'm having the same issue as everyone else. Could you please kindly help and contact me via email?

      Cheers,
      M

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey mliu, thanks for reaching out to us.

         

        Do you have a screenshot of the offer, so we can look into this for you?

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