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My billing page shows my upgrade but the account shows as Basic

My billing page shows my upgrade but the account shows as Basic

kafeel
New member | Level 2

On 07/06/2024 I have upgraded the plan from basic to plus, but right now it shows to upgrade again. WhatsApp Image 2024-07-17 at 9.56.00 AM.jpegWhatsApp Image 2024-07-17 at 9.55.35 AM.jpg

1 Reply 1

Hannah
Dropbox Staff

Hey @kafeel, thanks for bringing this to our attention.

 

What does the plan page in your account settings show?

 

Did everything go well with the upgrade, or is it possible that it was cancelled at some point?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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