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Forum Discussion
I was on a Plus account, but now I'm on Basic after an admin removed me from the team
Hi I have with my Apple account, made a Dropbox account. I payed upfrontfor Plus in january. Everything went well. Last week i was added from a Company where i work freelance to business. My ...
Jay
Dropbox Staff
Dropbox StaffThanks for the info, have you tried contacting Apple directly to see if they're able to cancel or refund the subscription from their end?
The problem is not at Apple. But at Dropbox.
Why i should ask Apple a refund, seen the problem is at Dropbox?
Everything worked until i was added to a business account, by another one.
You should restore my purchase and look why i get error409
Why i should ask Apple a refund, seen the problem is at Dropbox?
Everything worked until i was added to a business account, by another one.
You should restore my purchase and look why i get error409
- Jay
As this is related to sensitive billing info, you can contact our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. Don't choose the option for Apple and instead enter your normal billing info in order to submit a ticket.
- Even worse is that i pay for plus account, and
That i normally have live chat help.
And now such a procedure…
Crazy.
No happy at all
