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117 TopicsMy account was deleted after being removed from a Dropbox team
My business dropbox account was deleted after being removed from a team. Need to recover the account and all the files. Don't understand how the account was deleted after following the steps to be removed from a team? These are my ticket numbers if that helps: Ticket #24453059 Ticket #24453218Solved144Views0likes4CommentsMy account has been deleted because i joined another Dropbox team by mistake.
hello I have an account for several years and this morning i joined by mistake (thought if was a shared folder) another existing account so my own personnal account is terminated. This is a catastophy, could you please help me? I would like to have my personnal account back and leave the other one but i can't do that because i am not the administrator Thanks for your help on this topic François [removed per Community Guidelines]185Views0likes2CommentsMy account was deleted and I cannot access the team files
Hello community, Today I tried to access a teams folder as I do once a week but when I opened Dropbox, I was logged of and after typing my login credentials I got a message saying that my account was ELIMINATED and ask the admin to invite me again and I did but after accepting the invitation I got a new message saying that I have to wait 6 days before trying to do that and I’m just blocked at work because I cannot access the teams folder. What’s up with that? Why dropbox eliminated me? (The Admin didn’t do it) Why do I have to wait 6 days? Why no previous notification informing me that this would happen?201Views0likes1CommentI joined a team and now my plan has been cancelled. How can I go back to a personal account again?
I joined a dropbox team and then my account was cancelled. Why did it do this? How do I get my account back to where it was before cancelling? Thanks [removed per Community Guidelines]309Views0likes6CommentsI joined a Team Dropbox, how can I leave it?
I just accepted a link to collab on a folder, it now appears I am part of their team which I do not want to be. In my folder all our company data is now stored as part of their teams and dropbox has just refunded me money ? How do I undo this VERY QUICKLY ?573Views0likes3CommentsDoes a previously upgraded account keep its upgrade after being removed from a team account?
Hello, A query; I accidentally added using Dropbox teams to the team an account that I did not want, I proceeded to unlink it with the option to convert it into a personal account. My question is: this account was personal with a paid license before being added to the team, with the option chosen to unlink it keeps its paid license?196Views0likes1CommentMy personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. Then Dropbox notified me that my personal account was closed and they were refunding me my fee. How do I extricate myself from this? I do not want to own the Business Account or have that for my own Dropbox, I only need access to it. How do I restore my Personal account and revive the subscription? The person who created the new business account says it was a mistake, but doesn't know how to fix it and one can't "call" Dropbox, nor is there a way to change accounts. Help!Solved7KViews2likes25Comments