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Forum Discussion
I was just charged for a renewal but don't know which account it's for
How can I speak with a live person about my plan(s)? I just received renewal and I need to know what plans I have as I'm unable to log in to an account that is tied to a company that I'm no longer ...
Mark
Super User II
Super User II
09291407 wrote:
Thanks, Hannah, but I would think that being charged $120 annual fee is a type of account that comes with access to support. =
It does - if you pay, regardless of a plan, you can access paid support. But you must be logged in to that account to get it. Dropbox upgrades don't benefit other accounts in any way.
If you cannot access the email follow https://help.dropbox.com/account-access/lost-email-access
Its very unlikely you'll get access back but they should be able to stop future payments
Thank you, Mark. I followed the instructions for knowing my e-mail address and password in order to change my e-mail, but it would not allow me to change it or even add my personal e-mail address as a secondary e-mail. What else do you suggest?
- Rich
09291407 wrote:
I followed the instructions for knowing my e-mail address and password in order to change my e-mail, but it would not allow me to change it ...
Why? What happened when you tried? What error message, if any, did you get?
Your best option to resolve this is to follow my original advice (or Hannah's reiterating mine). You can absolutely contact Support through the ticket system for any billing or sign-in issues, regardless of the account type that you have. Make sure you're NOT signed to ANY account in when you do it.
