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Forum Discussion

LetsDesign's avatar
LetsDesign
Explorer | Level 3
9 months ago

I want to cancel a subscription but can't access old email

I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have...
Billing
Cancellations and refunds
Cancelling
Payments and billing
helpmeplease08's avatar
helpmeplease08
New member | Level 2

They require a sign-in to access support - which is my issue, as I am unable to sign into the account that is using my credit card for billing.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey helpmeplease08, no need to sign in to your account to access support for billing issues.

 

You'll just need to follow Rich's steps above and then:

 

  1. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  2. Fill out the rest of the form.
  3. Click "submit".

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