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Mohitghanghaniya's avatar
Mohitghanghaniya
Explorer | Level 3
7 months ago

I've been refunded, but can't see my refund anywhere.

Hey Dropbox.
I have talked with dropbox team on chat about me charged wrongly for annual billing without my knowledge.
After that they intiated my refind which they said will come in 10-15 working days. Its been month now still I havemt received the refund . Now my account is also degraded from premium so I am unable to chat with them

Billing
Cancellations and refunds
Plans and upgrades
Refunds
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey there, Mohitghanghaniya, sorry to hear about that! 

     

    Have you tried contacting your bank, to ask more about this? 

     

    Would you also mind sharing your old ticket number reference, in order for me to locate it on our system? 

     

    Let me know more! 

    • Mohitghanghaniya's avatar
      Mohitghanghaniya
      Explorer | Level 3
      7 months ago

      Hi Megan, 
      This is the invoice id [removed] 
      I have checked with bank its not came. 

      Looking forward to solution 
      Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Mohitghanghaniya, can you share the ticket number from your chat with our support team instead, so we can take a look?

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