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Forum Discussion

Mohitghanghaniya's avatar
Mohitghanghaniya
Explorer | Level 3
7 months ago

I've been refunded, but can't see my refund anywhere.

Hey Dropbox. I have talked with dropbox team on chat about me charged wrongly for annual billing without my knowledge. After that they intiated my refind which they said will come in 10-15 working ...
Billing
cancellations
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey there, Mohitghanghaniya, sorry to hear about that! 

 

Have you tried contacting your bank, to ask more about this? 

 

Would you also mind sharing your old ticket number reference, in order for me to locate it on our system? 

 

Let me know more! 

  • Mohitghanghaniya's avatar
    Mohitghanghaniya
    Explorer | Level 3
    7 months ago

    Hi Megan, 
    This is the invoice id [removed] 
    I have checked with bank its not came. 

    Looking forward to solution 
    Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Mohitghanghaniya, can you share the ticket number from your chat with our support team instead, so we can take a look?

      • Mohitghanghaniya's avatar
        Mohitghanghaniya
        Explorer | Level 3
        6 months ago

        Hi Meghan,

               this is link to my invoice removed

        I don't know how to find ticket ID , but if you can access it was the last chat I had with team.

        Also I checked with Bank , its not credited.

        Thanks

        Waiting for your response.

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