I paid for my subscription, but I didn't get the upgrade and I can't find the tax invoice, why?
Hi @BeeBeeBee99, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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