I paid for Plus via iDEAL, but I'm still on Basic

[Wesley061998]

i upgraded from basic to plus on Monday june 24th 2024. but the upgrade has not showed up even though i paid for it (iDeal payment Dutch Bank). I tried getting in touch with support but the bot keeps saying i need a paid subscription to do so and i am obviously not paying double.

[Rich]

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@Wesley061998 wrote:

i upgraded from basic to plus on Monday june 24th 2024. but the upgrade has not showed up even though i paid for it (iDeal payment Dutch Bank).

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If that payment method is like a bank transfer, you may need to wait a few days for it to work through the system before Dropbox receives it. Banks move slowly.