I have removed the user, but still paid for the license, and no refund can be applied.

[Vmanda]

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billing, I was unaware that we were paying for about 20 licenses that we were not using, this went on for about 4 to 6 months.  I did reduce the number of licenses to match the number of users and that will take effect on our next billing cycle (we are monthly).  I did reach out to billing support and honestly, it was such a cookie-cutter response, I might as well have been talking to a chatbot.  Per their policy, no refunds, and no one else I can speak to regarding the issue.  I get it, I am by no means entitled to any sort of refund, but we spent around 3 grand for licenses that we didn't use.  If I delete a user in Slack, my total billable number of users goes down, if I delete a user in Google, my total billable number of users goes down.  I was just surprised that Dropbox didn't work like that. 

[Megan]

Hi @JPoppa, thanks for that! 

It seems your ticket has been escalated to our Specialized team, to check if there's anything they can do on their end. 

I've also passed my comments to the ticket internally. I appreciate your patience, hang tight and if you need anything else, just give us a shout! 

[Vmanda]

Don't expect any refund or help.  They escalated my ticket to specialized as well and I got told the policy is no refunds.  So what if they took $2,500 from us for nothing.  Good luck trying to move, I'm having a horrible time trying to export our data to another Dropbox account, it's a nightmare!