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Forum Discussion

Vmanda's avatar
Vmanda
Helpful | Level 5
7 months ago

I have removed the user, but still paid for the license, and no refund can be applied.

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billi...
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Vmanda's avatar
Vmanda
Helpful | Level 5

Hi Megan,

My ticket number is 23639970

Thank you for looking into this.
Mandy
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Mandy, no problem at all!

 

I checked the progress, and didn't see a reply back from your end. 

 

Would you mind replying back to the email chain, in order for the agent to escalate your case? I won't promise you anything, but we'll try to do the best that we can here. 

  • Vmanda's avatar
    Vmanda
    Helpful | Level 5
    7 months ago

    Thank you, I thought the ticket was closed, so I didn't bother responding.  I just did.

    Mandy

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Awesome Vmanda!

       

      I've also left some internal comments. If you need anything else, we'll be one post away! 

      • Vmanda's avatar
        Vmanda
        Helpful | Level 5
        7 months ago

        Thank you for your help Megan,

         

        I did receive a response back and due to Dropbox's strict no refund policy, there is nothing further we can do.  I will be sure to flag this policy when we review our IT budget in the future.

        Mandy

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