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Forum Discussion
Alter2024
4 months agoExplorer | Level 3
I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.
I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead.
I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a...
Nancy
4 months agoDropbox Staff
Thanks for posting this on our forum, Alter2024!
Can you send me a screenshot of what you see on your Dropbox account?
Did anything else happen at all, right before your account got downgraded?
Let me know, and we can go from there.
- Alter20244 months agoExplorer | Level 3
Thank you very much for your prompt response.
I have taken a screenshot of the "Subscription Plan" page of my account. Since I am Japanese and the page is written in Japanese, I apologize for any inconvenience this may cause.
Regarding the downgrade of my account, I don’t recall any specific events. I believe it occurred either on 2024-07-19 or the previous day, 2024-07-18. The only thing that stands out is that the date "申請済み" (application completed) is exactly five months from 2024-02-18.
Additionally, I purchased this activation key through YahooShopping. I also have a PDF of the purchase details, including the activation key, that I received at the time of purchase. Please let me know if you need it.
Best regards,- Nancy4 months agoDropbox Staff
Thanks for the additional info! Don’t worry at all about the language of the screenshot.
Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally.
Let me know if that’s alright and I’ll get things started.
- Alter20244 months agoExplorer | Level 3
Thank you.
Please proceed with the investigation.
If you need any additional information, please let me know
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