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MimiSwinton's avatar
MimiSwinton
New member | Level 2
3 months ago

I have a Basic plan, but I was charged. Why?

I need help. I  have a basic plan which means I shouldn't be paying for anything.. Someone managed to get my credit card info and is using it to pay for their dropbox account. I am being charged $18....
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MimiSwinton's avatar
MimiSwinton
New member | Level 2
I dont know what you mean by submit a billing help request. The only tab that opens under ‘submit request’ is ‘other’ and asks me to sign in if I can’t find my issue in the drop down selection.

What else can I do
MimiSwinton's avatar
MimiSwinton
New member | Level 2
3 months ago
Unless I include an account that the issue is related to but my entire issue is that I don’t know what account is using my bank details, only that I am losing $18.49 each month from Dropbox and it’s enough

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