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Forum Discussion
I got charged $199 for a Dropbox subscription. Can I get a refund?
I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscription
- Rich
Super User II
Eginio wrote:
I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscriptionYou'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi there,
I'm messaging on behalf of my company dropbox. We just found out that an old employee is still having their dropbox plus paid with our company card, is there a way to get the money back via dropbox or is the only options to ask the ex employee to change their payment method (which will mean we don't get the money back as the automatic payment has already gone through). OR can we call the bank and cancel the payment or is this not possible after the money has already gone out?
Thanks!
- Rich
maddy11111 wrote:
We just found out that an old employee is still having their dropbox plus paid with our company card ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Is there a way to speak to someone in person? Otherwise i have to put to all the bank details in. I just want to find out what the options are before this ex-employee is made aware that we intend on cancelling it?
