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Forum Discussion

vikanova's avatar
vikanova
Explorer | Level 3
30 days ago

Lost my subscription and now my account is back to Basic

I had my account with a professional Subscription, now its gone and went back to basic 
downgrade
FAQ
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
30 days ago

Hi vikanova, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further! 

  • vikanova's avatar
    vikanova
    Explorer | Level 3
    30 days ago

    Hello Jay, I do see a confirm payment and 3 invoices. I upgrade via the Dropbox site. 

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