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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Perfect, I just sent you an email, so make sure to get back to me when you get a chance. 

GeeGee8's avatar
GeeGee8
Explorer | Level 4
3 years ago
Hello! I just had the exact same issue unfortunately, I have tried several times but the account will not upgrade
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi GeeGee8, let's see what we can find on this! 

     

    Do you see any receipts or money withdrawn from your bank? If so, do you also see a transaction ID that you can possibly use, in order to locate where this charge is coming from? 

     

    Let me know! 

    • GeeGee8's avatar
      GeeGee8
      Explorer | Level 4
      3 years ago
      Thank you so much for your help, my bank account was billed through my Apple ID account on May 16, I am wondering if the problem is occurring because this Apple email is different from my the Dropbox email that I purchased the upgrade for. I have submitted a request to Apple for a refund and I am waiting 48 hours for a response, hopefully they can help too!
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey GeeGee8, how are you today? 

         

        If a refund is what you're looking for, Apple will definitely help with that.

         

        If you wish to have the subscription, though, you can open your Dropbox app, go to 'account', tap on the gear icon and then on 'restore purchases', to see if that helps.

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